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It's A Two-Way Street!
This will automatically email your feedback to us, and we will attempt to respond on the same day. If the question involves significant investigation, of course we'll contact you first. If you do wish us to contact you, it's probably best to fill in either the email address field below, or the phone number field, or both. (If you have problems with the phone number format, try not using spaces). Please Note : Due to the large number (more than 40 calls per week and increasing) of fraudulent and un marketing calls we receive from blocked phone numbers (Caller ID blocked or 'private' numbers), we can no longer afford to answer any call from a blocked number. There are no exceptions. If you are calling (or have called from) a CID blocked number more than twice without leaving a message, your number will automatically be permanently blocked from making further calls to us (we won't even hear the phone ring). If you have tried to call us multiple times without leaving a message, please use the form below and we will contact you to work with Optus to unblock your phone number. Usually, you can temporarily unblock the CID for mobile and some landline phones by using a menu option or special key sequence. The exact steps depend on the make and model of the phone. Existing customers will already appreciate the level of courtesy we extend to all our customers at all times, and we hope you will understand the reasons why we can't afford to stop work to keep answering private calls that in nearly all cases resolve to Bahamas vacations, free flights to Singapore, mobile phone deals, or long-drawn-out offers to change our gas bill, phone bill, or electricity bill. We especially enjoy being hung up on or abused by these callers when we ask to have our number removed. We're sure many of our customers are in a similar boat. We sincerely apologise for the inconvenience to all our legitimate customers. Please note, all our telephone and mail/email details are listed at the bottom of this page! Questions and Feedback:Please note: in order to be able to answer your enquiry, items marked with a * must have valid information! Other Ways To Contact Us...We're available all day, every day, including weekends and public holidays. Because we do try to provide personalised service to everyone, we may be unable to respond immediately, from time to time, so please bear with us - we will respond as soon as possible! In most cases, we will contact you on the same business day, but if you can leave an after-hours contact number or email, we'll be happy to respond at any time that suits you.
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